Frequently Asked Questions

Anyone who wants flexibility and ease in how they get dressed, whether because of age, an injury, illness, or disability.

Our patented bra was developed with input from over 500 women and over 30 clinicians. We also had women across different conditions (e.g., rheumatoid arthritis, stroke) test the bra and give us feedback.

Our product is manufactured ethically in Colombia, known as the textile and intimates capital of Latin America. Our manufacturing partner pays a living wage and mainly employs women who are heads of household, so they can provide for their families. They work reasonable hours, in safe conditions and have job perks.

Yes! We are constantly designing and developing new products. If you sign up for our emails, we’ll keep you informed on new product launches and product development opportunities.

To best care for your bra, make sure to close the velcro before washing. Bras last the longest when hand washed with a gentle soap and hung to dry in a place without direct sunlight. We know this is not possible for everyone, so as an alternative, you can wash it in the washing machine on a gentle, cold cycle. Hang to dry.

Our Easy-On Mobility Bra was designed by lingerie experts and tested by many women to make sure the support is there. We use a compression fabric that is more commonly used for shapewear to keep the girls up without wires. As such, it's more supportive than a bralette, but less than a wired bra.

The Easy-On Mobility Bra is not a racerback, but it can work with racerback clips to make it a racerback. The straps are quite long, making it suitable for most shoulder heights.

We caught this problem during early testing, so the part on the front strap is the loop (the soft piece). We also use a new Velcro product that’s softer and nicer than what’s been available before. However, we do recommend checking to make sure the Velcro is on right, whether by touch or in the mirror, since a very misaligned placement can reduce the support.

Find your right size with our Sizing Quiz or by using the Size Chart on the product page.

If you still have questions, you can also email us on our contact us page and we would be happy to help you find your size.

Yes! We did multiple rounds of fit tests with 15+ women (most brands use 3!) and for our G and H cup ladies, the fit and support varied depending on breast shape. We do not believe in compromising on comfort or support, so we are working on solving this and increasing our sizing range in the future. Let us know what size(s) you'd like to see on this page!

At Springrose, we offer free shipping on orders over $65. Our shipping service covers all 50 states. For standard shipping, please expect delivery in 5-7 business days, while express shipping takes 2-3 days.

Standard shipping is free on orders over $65, or $7 for orders under that. Express shipping costs $15.

For standard shipping, please expect delivery in 5-7 business days, while express shipping takes 2-3 business days.

We usually ship standard orders using USPS and express orders using FedEx. Occasionally, we may switch carriers to ensure you receive the best service.

Returns and exchanges are free, fast and easy. To start a new return or exchange, please click here.

Please note, this returns service is only available for US customers.

Springrose accepts returns for items in like-new condition and there is no cost to return. You have 35 days from the date we ship your order to initiate a return to qualify for a refund. Refunds may take up to 14 business days to process after we receive your returns back. To start a new return, click here.

Springrose offers free exchanges on all orders. You can make a return up to 35 days after the date we ship your order and you receive your shipping confirmation email.

To start a new exchange, go to our returns portal and select the exchange option. Once your return is received, we will ship your exchange items to you.

We can only accept returns in like-new conditions. Items must be free of marks, damage and perfumes. If your item(s) arrived with extra hardware, these pieces must be included in your return.

If returns are received in anything other than like-new conditions, we cannot offer a refund, but you will be eligible for store credit.

Returns and exchanges are free.

Please allow up to 14 business days for refunds to be processed after we receive your returns back. Once processed, you will receive a refund confirmation email. Depending on your bank or credit card, it may take several days for the money to reach your account.

Please note we can only make refunds to your original form of payment, no exceptions.

To qualify for a full refund, your items must be scanned by the carrier within the 30 day returns window. If your return is sent outside the 30 day window, we can offer a store credit.

Springrose offers worldwide shipping! When you place an order, shipping fees, duties, and import taxes (if applicable) will be calculated at checkout. This way, you won't have to worry about any unexpected fees when your order arrives.

The amount you are charged for shipping will vary based on your location. To view the precise shipping costs for your order, please proceed to our checkout and input your delivery address.

Shipping times vary depending on your location, but rest assured that Springrose uses the fastest shipping methods available to ensure your orders are promptly delivered and never delayed at customs. To find out the exact shipping times, please proceed to the checkout and enter your delivery address. After placing your order, you will also be able to track it in real-time through our tracking dashboard.

At this time, Springrose does not offer international returns or exchanges due to prohibitive shipping costs.

If you are having trouble with an order, please get in touch with our team.

On rare occasions, you might order an item that is not available due to an inventory miscount. If this happens, someone from customer service will contact you by email to let you know the item is backordered. As soon as your item restocks in our warehouse, we will ship it to you. If you ordered multiple items and some items are not backordered we will ship the available items right away. Your backordered items will be shipped to you as soon as they become available.

You will receive an email with the estimated backorder delivery date shortly after placing your order. And you will receive another email as soon as your backorder is on the way.

Yes, if you wish to cancel your backorder contact customer service for a store credit or refund.

Please click here to contact our team.